Aug 11
As I stood on the peak of the mountain we were hiking the other day, I took this picture and several thoughts came to my mind (click on picture for bigger version). The first was, “what is everyone else doing today?” Working away in their offices, flying here, driving there, everyone striving in their own way, to be in a place just like this, right now. Then the second question came flooding into mind, “how many people in the world were in a place just like this, just as spectacular, whether scenic or otherwise, right now?” Would that be 2% of the world?
Well, I realize that the thin air may have been getting to me, but let me ask you this question about your company, your product, your service… does your customer experience the 2% view? I believe that 100% of those who were on the mountain top with me would have agreed that the place, the view, the experience was awesome. Nobody said, “well, I have seen better or I would change this or that.”
Think on these things.
The place? Salt Spring Island, BC, Canada. Be sure and visit someday.
Aug 04
If you are someone who buys the notion that the blogging bubble must burst, examples like today’s misquoting faux-paux by Stephen Baker, the resulting rant of injustice (justifiable I will add), by blogging evangelist B.L. Ochman and the surprise, surprise correction by Mr. Baker (way to go big guy), well, you just have to believe that there is something truly powerful going on here.
Read the rest of this entry »
Aug 04
Woah—stop what you are doing! If you are running a company, a team, trying to sell something to someone over the phone or in person for that matter, you must read this post by Seth today. This post really struck a cord with me as we are in the middle of a similar exercise in our company as he is with his summer project as he calls it. Flipping! Do I sense a new book title by our favorite storyteller?
Link: Seth’s Blog: I changed my mind yesterday.
Aug 03
A Realty Times article from today, written by Blanche Evans, asks the question, “Can Consumers Be Retrained? E-Pass Raises Questions.” E-Pass is the brainchild of the Hampton Roads MLS that we told you about a few weeks ago. They have decided that this is no longer the 90’s and that the information should no longer be free. They have contrived a solution that is going to force consumers to either pay for access to listings information or go through an agent to get free access. To get that free access however, you are going to have to prove you are a real person by providing a verifiable credit card.
The article rather boldly suggests that, oh yes, consumers can and will be retrained. Well, sorry to burst the little bubbles floating up there in those blue skies, but there is no way that consumers will accept such a backward step. Read more…
Read the rest of this entry »
As I stood on the peak of the mountain we were hiking the other day, I took this picture and several thoughts came to my mind (click on picture for bigger version). The first was, “what is everyone else doing today?” Working away in their offices, flying here, driving there, everyone striving in their own way, to be in a place just like this, right now. Then the second question came flooding into mind, “how many people in the world were in a place just like this, just as spectacular, whether scenic or otherwise, right now?” Would that be 2% of the world?
Well, I realize that the thin air may have been getting to me, but let me ask you this question about your company, your product, your service… does your customer experience the 2% view? I believe that 100% of those who were on the mountain top with me would have agreed that the place, the view, the experience was awesome. Nobody said, “well, I have seen better or I would change this or that.”
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